Customer Service

Customer Service

Customer Service Representatives

Welcome! Your satisfaction is our #1 goal. In order to help you in the most effective manner, please review the list of options below:

Product Manuals Available Online

Many questions can be answered by looking at the available Product Manual for your lamp - please find them here: Verilux Product Manual PDF's

Customer Support (Email - fill out this form and submit online):

To contact customer service,please take a few moments to fill out this form. We'll respond via email or phone within 2 business days.  Thank you!

Customer Support (Phone): 1-800-786-6850
Monday- Friday: 9:00 AM to 4:45 PM EST
Friday: 9:00 AM to 3:00 PM EST (Summer Only)
Fax: 1-802-496-3105

To Place an Order (by Mail):
Send order and a check to:
Verilux, Inc.
340 Mad River Park Suite #1
Waitsfield, VT 05673

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You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

Payment Methods
Verilux accepts Visa, MasterCard, American Express, Discover and PayPal.
The Shopping Cart software will guide you through the selected payment method.

Protecting your privacy is an integral part of our customer service program. protects your online submission with the latest security measures, and we never share your e-mail address or other personal information with anyone.

Our return policy (Risk Free Guarantee) on all products is 30 days from date of physical receipt by the customer. Allow 4-6 weeks to process.

General Inquiry or comments (always welcome!) - email us at:

Interested in becoming a distributor of Verilux products? -email us at:

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30-Day Risk Free Guarantee - learn more.