Verilux Customer Service

Welcome! Your satisfaction is our #1 goal. In order to help you in the most effective manner, please review the list of options below:

Product Manuals Available Online

Many questions can be answered by looking at the available Product Manual for your lamp - please find them here: Verilux Product Manual PDF's

Customer Support (Email - fill out this form and submit online):

To contact customer service,please take a few moments to fill out this form. We'll respond via email or phone within 24 hours. (If you submit this form over the weekend, we'll respond on Monday.) Thank you!

Customer Support (Phone): 1-888-544-4865
Monday- Friday: 9:00 AM to 5:00 PM EST
For our Canadian Customers, call: 1.800.786.6850

To Place an Order (Phone): 1-800-454-4408
Monday- Friday: 8:00 AM to 10:00 PM EST
Saturday & Sunday: 9:00 AM to 8:00 PM EST
Fax: 1-802-496-3105

To Place an Order (by Mail):
Send order and a check to:
Verilux, Inc.
340 Mad River Park Suite #1
Waitsfield, VT 05673

Secure Transactions Guaranteed by Authorize.net
You can shop at Verilux.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

Payment Methods
Verilux accepts Visa, MasterCard, American Express, Discover and PayPal.
The Shopping Cart software will guide you through the selected payment method.

Privacy
Protecting your privacy is an integral part of our customer service program. Verilux.com protects your online submission with the latest security measures, and we never share your e-mail address or other personal information with anyone.

Returns
Our return policy (Risk Free Guarantee) on all products is 30 days from date of physical receipt by the customer.

General Inquiry or comments (always welcome!) - email us at: info@verilux.com

Interested in becoming a distributor of Verilux products? -email us at: sales@verilux.com

You have restored my faith in Mankind with your Customer Service. Thanks.

Joan S, CA

Thank you!!! Your wonderful service has motivated me to buy another lamp for my desk at work!
Carol K

I have had many experiences with companies over my 65 years, but never have I had as good an experience as with Verilux.
Mark L, NC

This has been the best customer service I have ever experienced in my life!
Don W, TX

I wanted to send this email to thank you for the replacement bulbs I got today. This shows why I have 10 of your lamps and many bulbs. Your customer service is the greatest and you can tell that to anyone.
Lonnie J, VA